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All garments at
thula thula are handmade and each one is quality checked before
shipping. I use traditional techniques when designing and making
the clothing for the range. Most of the items for sale are made
in limited fabrics and sizes. Unless stated, each order is made
at purchase. If you require a special custom order, please
contact me directly at naomi@thulathula.com.au. See below for
more details
All prices are in Australian dollars.
METHOD OF
PAYMENT
I prefer that
payment is made through Paypal, this is a safe and secure site,
where you can make payment using credit card, debit or use your
bank account. Australian residents can pay through direct debit.
Please contact me for details or leave a note in the notes
section at checkout and I will contact you.
If you use Paypal e-cheques, your order will not be posted till
this clears (about 4 to 6 business days) and adds to your
shipping time.
SHIPPING
For all
deliveries, overseas or within Australia, I use Australia post.
If you require your item to be recorded or insured, this is an
extra cost (approx $A6 + on top of postage cost) calculated on
weight. Please leave a message in checkout and I will contact
you with the final cost of the insurance. I will invoice this
separately to your order.
Approx time of delivery from purchase within Australia is 5 to
14 days. Overseas (air mail) 10 to 14 days.
REFUND/RETURNS
* All items are
handmade. Please choose carefully when making a purchase.
I do not accept returns or refund on an item of clothing where
there is an issue with the quality of the garment, meaning
damage that has occurred during general wear and tear or stains.
* If you knew of a fault with the garment before purchase and I
have clearly stated this before purchase, I will not at any time
accept refund or a return for credit on the garment.
* Any damage relating to buttons, construction or stitching of
the garment, which has occurred during production, but not
related to wear and tear is considered eligible for refund or
return.
* I will not refund if you change your mind.
* I except exchanges of items where size or colour is an issue.
The garment must be returned, at your own cost, within 3 weeks
of purchase date and un-worn, with it's original tags attached.
My aim is to
always ensure that I quality check all garments before I post
them to you. As I design and make all the products personally,
if I find a fault in the material used or during production I
will clearly label this item as such.
Most of all I
always endeavor to ensure that the purchase you make is a happy
one.
ADDITIONAL
POLICIES AND FAQ'S
Wholesalers -
please contact me for any interest regarding my products and
pricing if you are interested in stocking thula thula. A 50%
deposit is required at order, with final payment made at
shipping. If, for any reason, you cancel your order, before or
during production, the deposit will not be refunded.
Custom orders -
If you require a special addition or design feature to a garment
please contact me with your request. I will always endeavor to
do what I can. For any order there is a 50% deposit, with the
additional payment to be make once complete and before shipping.
No items can be returned or exchanged for other items once
production begins. See above refund / return conditions. If, for
any reason, you cancel your order, before or during production,
the deposit will not be refunded.
How do I choose
the correct size?
Simply, if your child is aged 1, buy a size 1Y (y = year), 2
years old, 2Y. This sizing should be adequate for the average
size child through that year of age.
When making clothing for children I keep it simple, elastic
making the item easy to get on or off, classic cuts with room
and comfortable to wear. You can still contact me if you are
still unsure.
Why handmade?
The best thing is you are buying a unique item, it's not mass
produced and you are supporting a small business...me! I think
there is nothing more beautiful than a child wearing something
lovingly made and with traditional skills I pride myself on.
Plus, you most likely won't see another child in your garment
purchase, remember it's limited sizes and designs I make.
How does the
checkout process work?
After you have added your products to the cart and clicked
'Checkout', the following happens...
* Your order at
thula thula sends all the order info to PayPal where you pay
with a credit card or with your PayPal account
* You are then taken back to thula thula where a message is
displayed thanking you for the order.
Simple! I then receive an email about your purchase and it's
sent out to you...that's it.
NOTE: I pride
myself on quality and have received high praise for the design,
originality and esthetics I put into the clothing I design and
construct for children. I love making an item for my children
and sharing that with my clients/customers. Using traditional
techniques and not mass producing a range means attention to
detail, great finish and most of all made to be explored, worn
and used for adventure
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